Introduction: Your Role in Keeping the Store Safe

Welcome. Retail workers can face threats, and being prepared keeps everyone safer. As a supervisor, you set the tone for safety and lead your team in an emergency.

Picture a busy afternoon at the service desk. A customer keeps getting louder, and a new cashier glances at you to see what happens next. You have a choice. You can keep your distance, tell a coworker, or get a manager.

Think of one moment at work that made you uneasy before you read on.

The following topics help you lead your team through moments like that one:

• Warning signs: spotting early signs of trouble so you can act before it grows.
• Leading your team: guiding your people calmly and consistently through a tense situation.
• Emergencies: directing staff and customers to safety.
• Reports and support: receiving concerns and backing up the people who raise them.

Here’s where each one shows up at work: